Update on the grand fiasco: After tweeting my frustration to HP, their Social Media Support finally took notice once I said I had put the amount into a credit dispute.
Social. Media. Support.
Not any refund department.
Not any Customer Service department.
“George”…from HP’s Social Media Support.
Long story short, George got things rolling and got me a return label—to the exact same department that sent it to me, in the return address on the package. George has been keeping me appraised of the refund …”process.” He confirmed they received the part and have submitted the refund to…well, wherever the hell it is HP gets anything done, I guess.
But the kicker is that this could take up to 30 days, because I’d already instituted my credit card’s Dispute Process, which was IMMEDIATE, by the way. Had HP done what they should have been done in the first place, I wouldn’t have had to do what I did.
In any event, I’m moving. The whole thing is so toxic and negative, I just don’t want to even think about it anymore. So, no more posts on it. Want to remain in a more positive state of mind. Just assume I’ll finally get my money back.
Thanks for reading.
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